Wednesday, August 1, 2007

Bureaucracy triumphs over logic, yet again.

At some point in the last few months, I managed to get $35.58 ahead on my phone bills.

So the phone company sent me a bill, as always - but this one showed:

Total Amount Due: $35.58 CR

Of course, it showed the various and sundry breakdown of charges and whatnot, so they actually sent me 2 printed pages, double-sided, to tell me that I don't have to pay them anything.

The truly impressive thing?

They enclosed a reply envelope, so that I can mail them my payment of negative 35 dollars and 58 cents!

I wonder how much they waste each year doing this?
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