(As published in Risks Digest Volume 21, Issue 16)
For
some time, I have been associated with organizations that maintained
e-mail lists for communication with customers. Each customer mailing
generates some quantity of e-mail responses to the mailing address or a
specified reply-to address. Heuristic filters handle the most frequent
types of responses, generating automatic replies or redirecting mail to
appropriate addresses. There are, though, always some messages which the
filters can't adequately handle, so my involvement tends to involve
eyeballing them.
The
workload is by no means immense - for every 6,000 outbound messages
sent, I manually handle one response. Some are questions the filters
didn't catch, which I pipe to various scripts. Some are bounce messages.
Some are chain letters - I grep those for From: headers and bounce them
to the appropriate administrators; nothing to spread holiday cheer like
a corporate policy smackdown. A good many are auto-responses.
Tuesday, December 26, 2000
Intelligence Risks of E-mail Auto-Responses
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